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Celonis Product Documentation

5. Customization and support
5.1 Customization

After finishing the basic validation, you may have found some views, filters or KPIs that do not completely match your business needs. All parts of the App can be fully customized but you should avoid customizations to ensure:

  • Simple maintenance

  • Easier updates of future versions

  • Increased stability of future versions

If you still want to customize your App, use these tutorials which will show you, for example, how to overwrite the base within your extension:

5.2 Support

If you have any questions, feedback or suggestions, get in touch by:

  1. Providing feedback using the built-in feedback link in the App.

  2. Opening a Service Desk ticket by emailing us at servicedesk@celonis.com.