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Celonis Product Documentation

5. Customizations

A general rule is that customizations (= overwriting BASE content from the EMS store and/or adding additional content) should be avoided, if possible, to enable easier maintenance and to ensure that the new updates to the App can be installed without issues. Nevertheless, there are parts of the app that need to be adjusted in order for it to function as expected, especially when the data model setup is different to the EMS store template. While the Views should still be very similar, it might be that the Knowledge Models require some further customization and also the skills, especially the action part, need to be updated.