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Celonis Product Documentation

Happyfox [Extractor Builder]

The Happyfox Extractor is based on the Extractor Builder. You can use the default Extractor provided by Celonis or use the Extractor Builder to customize the Extractor further, based on your needs.

Authentication and permissions

The Happyfox API uses Basic Authentication. To connect, you need a username and password.

Endpoints

The default Extractor allows you to call these endpoints:

Method

Endpoint

Description

GET

Canned actions

Retrieve data about canned actions

GET

Contact groups

Retrieve data about contact groups

GET

Knowledge articles

Retrieve data about knowledge articles

GET

Knowledge sections

Retrieve data about knowledge sections

GET

Staff

Retrieve data about staff

GET

Ticket categories

Retrieve data about ticket categories

GET

Ticket custom fields

Retrieve data about custom fields

GET

Ticket priorities

Retrieve data about ticket priorities

GET

Ticket statuses

Retrieve data about ticket statuses

GET

Tickets

Retrieve data about tickets

GET

User custom fields

Retrieve data about user custom fields

GET

Users

Retrieve data about users

API request limits and details

The Happyfox API supports up to 500 GET requests per minute.