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Celonis Product Documentation

Order Management

What are the Order Management Applications?

It is a set of purpose built applications to help Order Management departments improve their business. They act as an intelligent layer on top of existing systems, optimizing and automating the order management process to achieve desired business objectives.

The applications measure processes in real-time, know the best course of action and take action immediately to close inefficiencies in Order Management.

They bring together relevant data across systems and departments, conduct automated analysis of the process, and provide Order Management leaders, managers, and representatives with Machine-Learning-backed recommendations and automated actions to accelerate performance towards desired goals.

What is the value proposition?

The apps give organizations unprecedented control over order processing. They enable Order Management departments to

  • improve customer satisfaction,

  • improve on-time delivery, and

  • accelerate productivity

while reducing costs by helping their teams to execute each step of the order management process in a more intelligent way.

What is the problem these applications solve?

Order management sits between customers and multiple internal departments connecting them along the process. OM’s quality - and speed - dictates how smoothly sales, supply chain and A/R can run. The department must simultaneously balance pressures to achieve high productivity and deliver customer satisfaction - but is not equipped with the tools that enable it to see and act across their fragmented landscape. Existing systems perpetuate bad data, reinforce siloes and require tremendous manual effort to enter, process, and track orders - and order managers pay the price.

1. Order management owns the full order life cycle - but depend on other departments more than almost any other function. System siloes and the lack of an integrated, real-time view of orders across systems limits the visibility so there’s no way to identify and prevent problems before they happen.

2. Order prioritization is rigid. First-in, first-out methodology leaves crucial orders unaddressed until it’s too late.

3. Too many activities are manual. Low automation means valuable time is spent on low-value activities such as conducting a credit check or removing a delivery block.

What is the solution that Celonis offers?

These available Order Management Apps are embracing the main focus areas of operational & analytical challenges in the order management domain

Open Order Processing App

The Open Order Processing App provides a real-time view of all open sales orders, gives an overview of the relevant operational KPIs, and allows the management of the team's workload.

To support operational order processing, the App shows the most frequent inefficiencies and supports their resolution by suggesting corrective actions.

Order Management Starter Kit

The Order Management Starter Kit gives you insights into the most impactful order management use cases. With the Validation Cockpit you can easily understand the calculation of key metrics for the use cases and tailor them to your needs. All settings will be reflected centrally and will be applied to any future order management app. The Process Cockpit will guide you to localize patterns and surface inefficiencies to improve labor productivity, customer satisfaction, revenue & working capital.