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Celonis Product Documentation

Service Now .

Quick-Start

Celonis Process Automation allows users to assign tickets and create incidents in Service Now.

Overview
Service Now - Overview

Celonis Process Automation allows users to assign tickets and create incidents in Service Now.

Supported Actions

Celonis Process Automation currently supports the following actions for APPLICATION NAME:

Connection

Add a new connection by signing in with your Service Now username, password and subdomain OR select "Set connection before execution" to allow the user to sign in with his Service Now Account on the execution page.

Actions
Assign Ticket
  1. Connection (required): Add a new connection by signing in with your Service Now username, password and subdomain OR select "Set connection before execution" to allow the user to sign in with his Service Now Account on the execution page.

  2. User ID to assign ticket to (required): Define the user ID you would like to assign the ticket to.

  3. Ticket ID (required): Define the ticket ID you would like to assign.

Set value before execution

Required inputs which are not defined in the workflow settings, will be shown as inputs on the execution page.

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Create Incident
  1. Connection (required): Add a new connection by signing in with your Service Now username, password and subdomain OR select "Set connection before execution" to allow the user to sign in with his Service Now Account on the execution page.

  2. After adding your connection, the available options will be displayed.

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