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Celonis Product Documentation

Open Credit Memo app - case-centric

The Open Credit Memo app gives you an overview of all open, posted credit memos and their age. The open credit memos are sorted by potential realizable value, and the app provides multiple ways to break them down into buckets, such as blocked and non-blocked. You can define the scope for the Action View during app setup, then use it to filter the open credit memos on whether or not they’re relevant to your local users.

With the Open Credit Memo app, you can:

  • Review credit memos in order of priority according to their impact on working capital and profit and loss.

  • Identify open invoices for a vendor that can be used to offset a credit memo.

  • Get a vendor balance analysis to identify vendors in debit.

The app helps you to surface and lose your open credit memos, before they are lost to your business through aging out or being forgotten.

The Open Credit Memo app comes with these views:

  • Open Credit Memo (the Action View) - this is the main view that business users can use for their daily tasks, with the tabs Open Credit Memos, Open Vendor Balance and Cleared Credit Memos. The Vendor Balance view shows all your vendors and their balance, and provides insights into which vendors are in debit, with a total value of open credit memos that exceeds their open invoice value.

  • Validation and Value Assessment - this is a quickstart view for setup where you can validate business logic, make a value assessment for this use case, and select the desired value tracking options. The parameters you set in this view are automatically changed in Settings and reflected in the Action View.

  • Settings - this is a view where you can manage the values of the app’s runtime variables.

This documentation is for the case-centric version of the Open Credit Memo app. For the documentation and setup instructions for the object-centric version of the app, see Open Credit Memo app - object-centric.