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Celonis Product Documentation

Open Order Processing App
About the App

The Open Order Processing App provides a real-time view of all open sales orders, gives an overview of the relevant operational KPIs, and allows the management of the team's workload.

To support operational order processing, the App shows the most frequent inefficiencies and supports their resolution by suggesting corrective actions.

How the Open Order Processing App works

Celonis’ Open Order Processing Module prioritizes and monitors open orders with a focus on inefficiencies (for example, blocked, delayed, or incorrect orders). It offers users advanced capabilities to manage the team workload by automatic and manual order assignment:

  • Support Order Processing identifies and resolves the most frequent inefficiencies

  • Team Management steers and balances the workload of teams

  • Prioritization provides a user-centric personalized and prioritized view on open orders

  • Single Pane of Glass gives visibility to all relevant order and context information including order status


The App comes with one central view. This Open Order Processing view allows different modes of operation to either analyze inefficiencies and order or focus on operational tasks and allows hiding charts as distractive elements. In the latter, the app provides a prioritized list of orders, pinpointing issues and suggesting tasks to resolve the issues.

Additionally, the interactive KPI list on the top of the view allows further breakdowns into the different inefficiency categories, as well as a separate view to manage tasks. These are explained in detail in the views section.