Event Logs (File upload)
Common Errors
Please make sure that there are no empty cells in the columns representing your CaseId, Activity, and Timestamp.
Please make sure that your "Timestamp" column has only one type of dates.
What is an event log?
The simplest example would be a CSV file that contains at least these three columns: Case ID, Activity and Timestamp.
Tip
Never forget these three columns by remembering: CAT.
CaseID | Activity | Timestamp |
|---|---|---|
FL1 | Check in | 2020-05-01 13:00 |
FL1 | Onboarding | 2020-05-01 14:00 |
FL1 | Take off | 2020-05-01 14:30 |
FL1 | Landing | 2020-05-01 18:00 |
FL1 | Baggage claim | 2020-05-01 18:45 |
FL2 | Check in | 2020-05-07 12:45 |
FL2 | Cancelled | 2020-05-07 13:30 |
How do I generate an event log from raw data?
You can check this example here where we generate an event log for the Case Management process for Salesforce.
How can I understand if a CSV file is an event log?
An event log has two main principles:
An Event Log can be seen as a collection of cases.
A Case can be seen as a clear sequence of activities.
Learn more about event logs by clicking here.
Where can I find sample files?
Please click here to find several examples of event log files, including a description of what each one is used for and the columns included in each file.