Event Logs (File upload)
What is an event log?
The simplest example would be a CSV file that contains at least these three columns: CaseID, Activity, and Timestamp.
Tip
An easy way to remember these three columns is: CAT.
CaseID | Activity | Timestamp |
|---|---|---|
FL1 | Check in | 2020-05-01 13:00 |
FL1 | Onboarding | 2020-05-01 14:00 |
FL1 | Take off | 2020-05-01 14:30 |
FL1 | Landing | 2020-05-01 18:00 |
FL1 | Baggage claim | 2020-05-01 18:45 |
FL2 | Check in | 2020-05-07 12:45 |
FL2 | Cancelled | 2020-05-07 13:30 |
Common Errors
Please make sure that there are no empty cells in the columns representing your CaseId, Activity, and Timestamp.
Please make sure that your "Timestamp" column has only one type of dates.
How do I generate an event log from raw data?
You can check this example here where we generate an event log for the Case Management process for Salesforce.
How can I understand if a CSV file is an event log?
An event log has two main principles:
An Event Log can be seen as a collection of cases.
A Case can be seen as a clear sequence of activities.
Learn more about event logs by clicking here.