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Celonis Product Documentation

Validating KPIs for the object-centric Order Management Starter Kit

In the Order Management Starter Kit’s Knowledge Model, check that all the KPIs (key performance indicators) contain the correct business logic for your organization. The KPIs are used across all the areas of the Starter Kit.

Each KPI contains a PQL (Process Query Language) formula. Some KPIs are reused inside other KPIs as nested formulas. When you adjust the business logic in a single formula, and save it, the change is simultaneously reflected in all the KPIs that reuse the formula.

Here’s how to get to the KPIs:

  1. In the Celonis Platform navigation menu, select Studio.

  2. Find the Order Management Starter Kit in your Studio Space Navigation.

  3. Expand the package’s structure using the twisty.

  4. Select the Knowledge Model.

  5. Select the KPIs section of the visual editor.

  6. In the visual editor, you can sort and search the KPIs using their name or ID. The prefix to the ID shows what type of component they are. At the end of these instructions, there's a list of the most important KPIs to check.

  7. To see and edit the full PQL formula and other settings for a KPI, click its row to open an editor. The editor automatically validates any changes that you make in the PQL formula.

  8. If you want a fuller-featured PQL editor that lets you select from the tables and columns in your data, click on the pen icon next to the PQL formula.

  9. If you need to disable a KPI or formula, click the three vertical dots at the top of the editor, and select Disable Scope, then click Disable to confirm. When you do this, the object can't be accessed or used anywhere in the package, including by other apps that depend on it.

  10. If you update the business logic for a KPI or the variables it uses, update the documentation for business users to reflect your changes. You can find the built-in documentation for your Starter Kit's KPIs in your Studio Space navigation. It's in the folder Documentation > KPI Documentation.

  11. When you’ve made changes to the KPIs, use the Publish Package button at the top of the screen in your Studio Space to publish a new version of the Starter Kit.

Here’s the most important KPIs to check for the Order Management Starter Kit:

KPI name


Formula - Delivery Block Business Logic


Formula - Billing Block Business Logic


Formula - Credit Block Business Logic


Formula - order is touchless


Formula - Item Billing Status


Formula - order item is rejected


Formula - Classification on-time delivery