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Review your insights

The Explore and prioritize insights page of Insight Explorer displays all the insights calculated from your selected data in the form of cards that you can click on to analyze further. Insights are ranked by potential improvement by default, but can also be filtered by the type of insight or sorted by the number of affected objects. Your insights are organized into tabs based on the type of insight and whether or not the insight has been saved for further analysis by selecting the Bookmark icon. You can click on any insight card to investigate the data further.

Screenshot showing an example of the type of insights generated by Insight Explorer.

Using the toolbar at the top of the page, you can rerun the analysis, see information about the analysis such as any issues that occurred during the run, and revisit the Configuration for this Insight Explorer.

Components of an insight

Screenshot showing an example of an insight and they types of information shown in each insight.

  1. Indicates which subgroup(s) is performing poorly.

  2. Quantifies this insight as a comparison between a subgroup and the overall population.

  3. An explanation of the insight.

  4. Categorize the insight:

    • Export this insight as a Studio View.

    • Click the bookmark icon to add this insight to the Bookmarked tab to be able to return to it later.

    • Copy the filter as a PQL statement.

Potential improvement

The potential improvement measures the impact of an insight which helps you compare insights against each other. The potential improvement attempts to balance the size of a subgroup with its performance, emphasizing insights that are not so small that they are insignificant and yet not so big that they are unrealistic. The potential improvement is not intended to be a precise calculation and should be combined with other factors to assess the value of the insight.

Specifically, the potential improvement is calculated by comparing the value of the metric within the subgroup versus outside the subgroup and simulating the change in the global value of the metric if the subgroup were brought to the level of the rest of the population. The following examples illustrate this in more detail.

Example 1

  • Order Cancellation Rate is 16.2% overall.

  • Order Cancellation Rate is 49.6% for orders with credit holds.

  • Order Cancellation Rate is 14.1% for orders without credit holds.

  • If Order Cancellation Rate for orders with credit holds were reduced from 49.6% to 14.1%, the overall Order Cancellation Rate would be reduced from 16.2% to 14.1%.

Example 2

  • Number of Canceled Orders is 39.1K out of 242K orders overall.

  • Number of Canceled Orders is 6.89K out of 13.9K orders with credit holds.

  • Number of Canceled Orders is 32.2K out of 227.6K orders without credit holds.

  • If Number of Canceled Orders for orders with credit holds were reduced from 6.89K to 1.96K, the overall Order Cancellation Rate would be reduced from 39.1K to 34.1K.

Regenerate insights

Insights are not refreshed automatically when changes are made to the underlying Data Model or Knowledge Model. If these changes happen, you will see a warning icon on the Last run button in the toolbar that new insights may be available. Click the Run Analysis button to re-run the analysis in order to avoid inconsistencies between insights within Insight Explorer or between Insight Explorer and other assets connected to the same Knowledge Model.

Screenshot showing the refresh insights button with a warning that new insights may be available.

Inspect insight details

Click any insight to access the Insight Details page, where you can do follow-up analysis using the provided tables and visualizations.

Screenshot showing the data associated with an insight in graph and table form.

The View section of the details page contains:

  1. View

    • Metric evolution over time, metric distribution, metric breakdown by various attributes

    • Case Explorer for a granular look at the specific objects affected

    • Process Explorer

  2. Filters

    • The View is filtered on the insight by default.

The header section of the details page contains:

  1. The insight you are currently investigating. When you apply or remove a filter in the View section, the scope and potential improvement of your insight is recomputed to reflect the filter changes.

  2. Save filter changes: Save your filter changes to the insight so that the updates are persisted from the details page to the main page.

  3. Export to View: Export the insight details to a new View in the package to make customizations or configure Actions.