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Celonis Product Documentation

How does Routing by attribute work?

When using Routing by attribute, the Signal assignment can be based on a defined attribute of the Signal. For example, an attribute could be countries, if the employees of a department are assigned to requests by countries (employee A always handles requests from countries 1 and 2, employee B handles requests from country 3, etc.).


More information on how to configure the Routing by attribute can be found here.