Implementing a user locking policy
When monitoring both the number of users in your EMS and their activity levels, you may notice that there are users who haven’t logged into for an extended period. By implementing a user locking policy, you can both lock and remove these inactive users automatically.
While locked, this user counts as an allocated seat and retains their user or team roles (though they can’t take advantage of them). Locked users can be unlocked at any time, returning their EMS access to them.
To implement a user locking policy, click Admin & Settings - User locking policy:
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You have the following options here:
Lock users with days of activity bigger than: The minimum number of days here is four.
Days to notify users before locking: Send an automated email to any users who are at risk of being locked out of your EMS.
Remove users: When enabled, locked users are entirely removed from your EMS after a defined number of days. Removed users must be re-invited (or re-authenticated if you’re using an SSO) to regain access, with their previous permissions lost.
Manually locking and unlocking users: As an admin, you can also manually lock and unlock a user. For more information, see: Managing existing users