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Celonis Product Documentation

Triggers troubleshooting

Check the following aspects:

  • Does your connection have edit rights on the Knowledge Model?

  • Have you published the Knowledge Model containing the Trigger?

In general, we recommend to activate “incomplete executions” on Action Flows, such that in case of error, an incomplete execution is created which allows the user to deal with those executions later on.

If you haven’t created any Action Flows with Celonis modules yet, you must add the new connection first. We recommend that you use the App Key connection type for this. For more information, see Application Keys.