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Celonis Product Documentation

Support

Cannot find what you are looking for or have a suggestion?

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You can give feedback about the EMS, but also about the help page content or anything else.

Get Help

To contact Celonis Support, you have the following options:

Table 4. Global Phone and Email Support

EMEA

AMERICAS

Service Times

9 am – 5 pm (CET)

9 am (EST) – 5 pm (PST)

Languages

English, German

English

Phone

+49 (0)89 416 159 677

+ 1 212 847 0692

Email

servicedesk@celonis.com

servicedesk@celonis.com

Support Portal

http://customersupport.celonis.com/

http://customersupport.celonis.com/



Please include at least the following items in your issue description:

  • Used browser including version (e.g., Google Chrome Version 64.0)

  • URL used to access the system (sometimes, there can be more than one URL to reach a single installation. This will help to identify the installation you are trying to access)

  • User name used to logon

  • Screenshot of the error message/situation

  • If available: Support-ID of the error message

For additional information, please refer to “SUPPORT SERVICES AND SERVICE LEVEL AGREEMENT” available under Terms and Conditions on the official Celonis website.