Support
Cannot find what you are looking for or have a suggestion?
You can give feedback about the EMS, but also about the help page content or anything else.
Get Help
To contact Celonis Support, you have the following options:
EMEA | AMERICAS | |
|---|---|---|
Service Times | 9 am – 5 pm (CET) | 9 am (EST) – 5 pm (PST) |
Languages | English, German | English |
Phone | +49 (0)89 416 159 677 | + 1 212 847 0692 |
Support Portal |
Please include at least the following items in your issue description:
Used browser including version (e.g., Google Chrome Version 64.0)
URL used to access the system (sometimes, there can be more than one URL to reach a single installation. This will help to identify the installation you are trying to access)
User name used to logon
Screenshot of the error message/situation
If available: Support-ID of the error message
For additional information, please refer to “SUPPORT SERVICES AND SERVICE LEVEL AGREEMENT” available under Terms and Conditions on the official Celonis website.