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Celonis Product Documentation

Contacting support


The email Channel for NEW Case Creation will be terminated on February 15th, 2024. Please get in touch with support through the portal.



Service times

09:00 to 17:00 (CET)

09:00 to 17:00 (PST)


English, German



(+49) 89416159677

(+19) 178306806

Support portal

We can help you best if you share the following information with us:

  • The browser used, including its version (for example, Google Chrome Version 113.0).

  • The URL you used to access the system.

  • The user name you logged in with.

  • A screenshot of the error message/issue.

  • The support ID (if available) of any error messages you received.


Please DO NOT share any passwords or private information with our Support team.

For more information, see our Support Services and Service Level Agreement available under Terms and Conditions on the Celonis website.

Status Monitoring

For real-time status updates about Celonis products, see: Status Monitoring.

Legal Notes

For an overview of our legal notes, see: Legal Notes.