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Celonis Product Documentation

ServiceNow – Incident Management


Any references to third-party products or services do not constitute Celonis Product Documentation nor do they create any contractual obligations. This material is for informational purposes only and is subject to change without notice.

Celonis does not warrant the availability, accuracy, reliability, completeness, or usefulness of any information regarding the subject of third-party services or systems.

Connect your ServiceNow Instance

How to set up your ServiceNow connection


Please make sure before you perform this action:

  • If your organization is using an Identity Provider to manage your authentication then use the manual upload method.

To set your connection you need:

  1. Your ServiceNow username

  2. Your ServiceNow password

  3. Your tenant or URL (the URL you use to log in to your ServiceNow account)

Where to find those details in ServiceNow

Your ServiceNow instance

Where to enter those details in Celonis