ServiceNow – Incident Management
Connect your ServiceNow Instance
How to set up your ServiceNow connection
Important
Please make sure before you perform this action:
If your organization is using an Identity Provider to manage your authentication then use the manual upload method.
To set your connection you need:
Your ServiceNow username
Your ServiceNow password
Your tenant or URL (the URL you use to log in to your ServiceNow account)
Where to find those details in ServiceNow
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Where to enter those details in Celonis
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FAQs
Why am I getting a 403 error when using the ServiceNow connector?
The 403 indicates that access is forbidden. Most probably your account has no access to the incident table.
Why I am getting an authentication error?
Most probably your organization is using an Identity Provider to manage your authentication. Please use the manual upload method.