Skip to main content

Celonis Product Documentation

Troubleshooting on-prem clients installation

Limited availability

This functionality is currently in limited availability. If you’re interested in trying it out, get in touch with us through

We've gathered some resources and troubleshooting tips that will help you resolve your problems with on-prem clients installation. For additional help, see also Troubleshooting.


When trying to open the on MacOS, the following error is displayed:

"" is damaged and can't be opened. You should move it to the Bin.


The most common root cause of this issue is missing privileges.


To resolve this problem:

  1. Go to the Shared folder.

  2. Open Terminal and issue the following command:

    xattr -cr


In the On-prem Client Management Tool, when you click Connect to EMS to request code authorization the following error is displayed:

Error: request for device code authorisation returned status 403 (Forbidden).


The error usually occurs when a VPN is required for connecting.


Enable your VPN and try again.


The On-prem Client Management Tool returns the following error during the installation:

Microsoft Edge can't read and write to it's data directory. 


This error can occur when the opc-management-tool.exe is run using a non-admin account.


Using a non-admin user account:

  1. Open Task Manager.

  2. In the Details tab, search for

  3. Right-click any of the msedgewebview2.exe executables and go to its properties.

  4. In the Compatibility tab, select Run this program as an administrator.

  5. Click OK.

  6. Open the opc-management-tool.exe again.