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Celonis Product Documentation

Customization and Support

After finishing the basic validation, you may have found some views, filters, or KPIs that do not entirely match your business needs. All parts of the App can be fully customized, but you should minimize customizations to ensure:

  • Simple maintenance

  • Easier updates of future versions

  • Increased stability of future versions

If you still want to customize your App, use these tutorials, which will show you, for example, how to overwrite the base within your extension:


If you have any questions, feedback or suggestions, get in touch by:

  • Providing feedback using the built-in feedback link in the App.

  • Opening a Service Desk ticket by emailing us at