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Celonis Product Documentation

What is a default assignment?

The assignee is the person, who is responsible to react to the Signal. Whenever a new Signal is created by a Skill, the assignee is entered as assignee in the Signal list.

Since you can include different persons in the Routing Rules, you have to choose a default assignee, who will receive the respective Signal.

  1. Simple Routing Rules: in case you have more than one person included in the Routing Rule, you simply choose one person as the default assignee, who will be notified about the Signal and is in charge to take care of it. The other users, which are included in the Routing Rule, but are not set as default assignees, can also view the Signals in their Signal list, but do not get notified about it. For example, you can set the responsible user for a Skill as the default assignee in the Routing Rule, but also include the colleague who takes over in case of holiday or illness within the Routing Rule of this Skill.

  2. Routing by Data Model column: for this Routing type a default assignee can be set for each value of the Data Model column by checking the check-box next to the chosen value of the Data Model column. The additional view grouped by attributed can be helpful in this regard to see who is the default assignee and who is a subscribed user for which attribute.

  3. Routing based on Signal attributes: here the default assignment can be set based on the blocks which are added to the different users (find more information and a demo video here), by checking the check-box in the upper righter corner of the block.