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Celonis Product Documentation

Uninstalling on-prem clients on Windows

When uninstalling Celonis on-prem clients (OPC), we recommend that you use the same method you used for the installation process. For instance, if you installed on-prem clients using the (OPC) Management Tool, use the same tool to uninstall them.

1. Uninstalling the Windows service
Uninstalling using Management Tool

  1. Open On-prem Client Management Tool.

  2. In the Automation Agent tab, click Stop to stop this service, and then click Uninstall.

  3. In the SAP Extractor tab, click Stop to stop this service, and then click Uninstall.

  4. Manually delete files from the installation folder path.

Uninstalling using a script

If you installed on-prem clients using a script, for instance, to enable SNC for agents, use the following to uninstall them:

  1. Open the command line as an administrator.

    • To uninstall Automation Agent, run:

      1. SC STOP celonis-automation-agent-with-snc

      2. SC DELETE celonis-automation-agent-with-snc

    • To install SAP Extractor, run:

      1. SC STOP celonis-extraction-agent-with-snc

      2. SC DELETE celonis-extraction-agent-with-snc

  2. Delete any remaining files from the installation folder.

2. Uninstalling the OPC package
Uninstalling using the Management Tool

If the package was installed using the installer, run the installer again and it will ask to uninstall the package. Once this happens, delete any remaining files from the installation folder.

Uninstalling manually

If you have used the manual installation folder, there is no need to do anything else. You can just delete any remaining files from the installation folder.