Routing based on Signal attributes
Routing based on Signal attributes: with this Routing Rule option Signals can be assigned to users following complex logic, which is for example necessary to depict a matrix organization.
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To set up this Routing Rule type, these steps should be followed (also check the video):
Add a new Routing Rule based on Signal attributes and name it.
Add the relevant users to the Routing Rule:
Choose a user.
Add a block for the user, which contains one or multiple conditions.
Conditions: you can choose from the Signal attributes of the Skill and add the value for which the respective user is responsible to the user.
By checking the check-box, the user can be set as the default assignee for a block.
By adding multiple blocks to one user the Signals can be assigned based on different Signal attributes, e.g. user A should get Signals which belong to orders from the purchasing organization 1000, but only the ones which are placed in country A or B.
Tip
The attributes to be chosen for the conditions which determine the assignment of the Signals can be set in the Signal configuration by adding additional Signal attributes!