Troubleshoot Insight Explorer
The sections below discuss issues that some users may encounter while using Insight Explorer and provide suggestions on how to resolve these issues on your own. Some of these issues may occur during the configuration process, while others may happen when generating and exploring the insights you've generated. If you're still experiencing issues or if your issue isn't covered in this topic, contact Celonis support for assistance.
Configuration issues
These issues may occur during the configuration process for your Insight Explorer.
When you open the Configuration screen in your Insight Explorer, you may see error and warning icons. These icons are the result of an automated check designed to assess if the content meets the basic requirements for Insight Explorer’s capabilities. Note that a more comprehensive validation of the entire configuration occurs when you run the analysis and may identify additional issues related to data or metric-attribute relationships.
These issues have different levels of severity:
An error indicates a critical issue. The impacted metric or attribute cannot be added to the configuration.
A warning indicates a non-critical issue or default assumption the system makes. The impacted metric or attribute can be added to the configuration, but addressing the warning is recommended for optimal results.
Issue | Message | Severity | Suggested action | |
|---|---|---|---|---|
Parametric KPI | The use of parameters in metrics is not supported. | Error | In the Knowledge Model, create a new KPI that calls the original KPI and sets the parameters to the desired values. For example:
| |
Desired direction | A desired direction is required for this metric in order to determine whether an increase or decrease represents improvement. Since no desired direction has been set, “Down Trend” will be used by default. If this is incorrect, update the desired direction in the Knowledge Model. | Warning | In the Knowledge Model, set the desired direction of the KPI to either Up Trend or Down Trend. If the desired direction is "None", then Down Trend will be used by default.
| |
Valid formatting | The current format of this metric is not supported and will be ignored during the analysis run. This may result in fewer insights. To avoid this, go to the Knowledge Model and provide a valid format. | Warning | In the Knowledge Model, make sure the string that defines the display format of the KPI is correct. See Configuring number, date, and time formatting in legacy views for valid formats.
|
Post-configuration issues
The following issues may occur after your Insight Explorer has been successfully configured and is being used to generate insights:
Issue | Message | Severity | Suggested action | |
|---|---|---|---|---|
No insights generated / "Could not generate insights" | When running your Insight Explorer you get an error stating that insights could not be generated due to an internal timeout. One possible reason for this issue is running the analysis on large Knowledge Models with too many rows for the analysis to complete before timing out.
| Error | Try reducing the number of rows being analyzed by applying filters to your configuration. Adding a filter to your Insight Explorer will narrow the scope of the data being analyzed which can help reduce the amount of time needed to generate insights by focusing on a smaller segment of your data. |
