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Celonis Product Documentation

Detail Customer Journey Map

All Customer Journey Maps and Customer Journey Steps will be extended in detail with further Customer Journey objects. Among other things the persona, which represents the

swim lane. The details can be found in the detailed content under the relevant tab (touchpoints, stakeholders, sales channel, etc.).

Example for Detail Content

Further information can be defined in the HTML field of the detail content. There are several fields that the author can edit.

Define more information for the Customer Journey Step