Creating and managing package variables
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Package variables allow you to centrally create and manage information that is referenced and reused across your package, enabling you to update them in one location only.
Package variable types
You can create and manage the following variables:
Data models: Using a data model variable allows you efficiently change the data model(s) which you are building your package (and relevant package views) from. You can add multiple data model variables per package.
Assignment rules: Using assignment rules allows you to assign tasks and send emails to specific users on a per-case basis. Assignment rules require a knowledge model to be available and selected for each created rule.
Connections: Using a connection variable enables you to configure and connect to a specified profile in an external application (such as Gmail or Microsoft Teams). Connection variables can then be inserted based on the profile and application you want your package to interact with.
Plain text value: Using plain text value variables allows you to add and reference frequently used words (such as names) in all text fields within your knowledge models and views. A runtime variable allows you to manage and update all occurrences of this variable in your package.
Note
Plain text value variables can't currently be used in views.
In addition to package variable, you can also use Knowledge Model and view variables:
Creating package variables
To create a package variable while viewing your package:
Click Package Settings - Variables:
Click Create Variable and select your variable type.
Follow the variable creation wizard steps (with each variable type following different steps).
Click Save.
The variable is created and added to your package variable overview page.
Managing existing package variables
Once created, you can manage existing variables by clicking the options icon:
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The options available here depend on the variable type.
Deleting any variable type is permanent however, with no recovery or reversal possible.