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Best Practices & Troubleshooting

Action Flows appear blank

  1. In case the action flows appear to be blank with constant loading, you will have to create new action flows.

    Note

    The blueprint can be requested via Celonis Support.

  2. Summary of AFs and the views they are linked to can be viewed in the Add new Assignment (Multiple) & Admin View.

    image3.png
    image9.png

  3. Assign People to Existing Assignment (Multiple) -> Add Participants.

    Gamification_FAQ_AddParticipants.png
    Gamification_FAQ_AddParticipants_actionFlow.png

  4. Trigger Manual Allocation (Multiple) -> Admin View

    Gamification_FAQ_TriggerManualAllocation.png
    Gamification_FAQ_TriggerManualAllocation_AF.png

  5. Trigger Submission -Assignment Profile

    Gamification_FAQ_TriggerSubmission.png
    Gamification_FAQ_TriggerSubmission_AF.png

Augmented Attributes not found/not created

Re-create the Gamification data model and connect it with the App. 

Note

Do not duplicate as it will result in the same error.

Resetting the leaderboard

  1. Update the data pool parameter GamificationStartDate to the new date you wish to start awarding points.

  2. OPTIONAL - If you’d like to save the current progress, we suggest renaming the following tables with a suffix (using ALTER TABLE) - Assignments & Points Allocation.

  3. Run the transformation “Create Tables: Points Allocation & Assignments” to re-create the required tables.

  4. Run the data job as usual to create default challenges and assign points as per the new start date given in the first step.

Ability to cancel/delete challenges

There’s no way to delete/cancel challenges on the app currently. We suggest:

  • Deleting challenges using DELETE query on the “Assignments” table OR

  • Add a new option on the augmented attribute “Status” for “Assignments” table to manage/hide those challenges.