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ServiceNow (Skill)

Celonis Process Automation allows users to assign tickets and create incidents in Service Now.

Skills Deprecation

Effective August 1st 2025, Skills features can no longer be purchased as part of a Celonis Platform license. Celonis continues to maintain Skills (by fixing bugs and ensuring that performance remains strong) but no further feature development will take place.

To continue working with your process improvement and automation use cases, we suggest using our Action Flows, Views, and/or Orchestration Engine features.

Service Now - Overview

Celonis Process Automation allows users to assign tickets and create incidents in Service Now.

Supported Actions

Celonis Process Automation currently supports the following actions for APPLICATION NAME:

Connection

Add a new connection by signing in with your Service Now username, password and subdomain OR select "Set connection before execution" to allow the user to sign in with their Service Now Account on the execution page.

Assign Ticket

  1. Connection (required): Add a new connection by signing in with your Service Now username, password and subdomain OR select "Set connection before execution" to allow the user to sign in with their Service Now Account on the execution page.

  2. User ID to assign ticket to (required): Define the user ID you would like to assign the ticket to.

  3. Ticket ID (required): Define the ticket ID you would like to assign.

Set value before execution

Required inputs which are not defined in the workflow settings, will be shown as inputs on the execution page.

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Create Incident

  1. Connection (required): Add a new connection by signing in with your Service Now username, password and subdomain OR select "Set connection before execution" to allow the user to sign in with their Service Now Account on the execution page.

  2. After adding your connection, the available options will be displayed.

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