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Connecting to Zendesk (extractor)

The Celonis Bamboo extractor integrates the Celonis Platform with your Atlassian Bamboo instances, retrieving build and deployment data through the REST API. It supports the following basic features:

Prerequisites

This section details important prerequisites or prerequisite knowledge for using this extractor.

Zendesk authentication methods

The Zendesk REST API uses basic authentication or OAuth2:

  • Basic authentication: Provide a username and password.

  • OAuth2: Provide a client ID and client secret. These require you to create an API token in your Zendesk account by clicking Admin - Settings and then enabling Token Access.

For both authentication methods, you must provide your Zendesk realm. This should be provided in the following format:

https://[companyName].zendesk.com

For OAuth authentications, use the following redirect URL in Zendesk configuration:

https://auth.redirect.celonis.cloud/zendesk_redirect

Further Zendesk information

When connecting to Zendesk, note the following points:

  • Data access: The Celonis Extractor performs read-only operations on your Zendesk data. No writing changes (like updates, deletions) will be performed at any time during the extraction process.

  • Source system impact: The Celonis Extractor is bound to the API call limits applied by Zendesk, guarding the system from any performance issues. That means that each extraction is limited to 1,000 entries per table.

  • Security: Transfer of the data from the Zendesk system to the target system is secured through HTTPS, which allows for an encrypted exchange of information.

  • Support REST API: The default Zendesk extractor uses the Support REST API provided by Zendesk. For more information, see: Zendesk - Support REST API.

Configuring the Zendesk extractor

This section describes the basic setup of configuring the Zendesk extractor. To configure the extractor:

Note

For configuration, the Zendesk extractor has specific authentication values based on the authentication method used. For more information, see Zendesk authentication methods.