Generating a HAR file with logs
In case of UI issues, you can contact Orchestration Engine support team. The team may ask you to provide a HAR (HTTP ARchive format) file with logs generated from your browser. Generating a HAR file helps us to identify the issues. The HAR file is stored in JSON format and contains information about the web browser's interactions with a web server.
You can generate a HAR file from any browser. Here are some examples.
Note
To maintain privacy and ensure no sensitive data is stored, it's best if you create your HAR file in a private mode of your browser.
Google Chrome
To create a HAR file in Google Chrome:
Open the Google Chrome browser and go to the page you want to record.
Press the F12 key to open the debug pane.
Alternatively, you can chose the three-dots icon on the right of the toolbar and go to More tools and then Developer tools.
Go to the Network tab.
Ensure that Chrome is recording.
You should see a confirmation message in the tab and a red button indicating that a recording is already in progress. If not, click Play to start.
Choose Preserve Log.
Clear any existing logs by choosing Clear network log.
Reproduce the issue on the page where it occurred.
Stop the recording by clicking the Stop recording (red square) button.
Right-click anywhere in the list of network requests and select Save all as HAR with content.
Save the file to your computer.
Attach the HAR file to the Orchestration Engine support case.
Safari
To create a HAR file in Safari:
Open the Safari browser and go to the page you want to record.
In the Develop menu, choose Show Web Inspector.
If you don't see the the Develop menu, you can enable it in your browser's advanced settings.
Go to the Network tab.
Reproduce the issue on the page where it occurred.
In the Name column, right-click the file where the issue occurred and then choose Export HAR.
Save the file to your computer.
Attach the HAR file to the Orchestration Engine support case.
Microsoft Edge
To create a HAR file in Microsoft Edge:
Open the Microsoft Edge browser and go to the page you want to record.
To open the debug pane, press the F12 key.
Alternatively you can go to Tools -> Developer Options -> Network.
Clear the session history by pressing the button indicated by three lines and a red "X".
Ensure that Edge is recording.
You should see a confirmation message in the tab and a red button indicating that a recording is already in progress. If not, click Play to start.
Reproduce the issue on the page where it occurred.
Stop the recording by clicking the Stop recording (red square) button.
Right-click anywhere in the list of network requests and select Save all as HAR with content.
Save the file to your computer.
Attach the HAR file to the Orchestration Engine support case.
Firefox
To create a HAR file in Firefox:
Open the Firefox browser and go to the page you want to record.
To open the debug pane, press the F12 key.
Alternatively you can go to Tools -> Developer
Go to the Network tab and choose Persist Logs.
You can find the Persist Logs option under the gear icon (Network Settings).
Reproduce the issue on the page where it occurred.
In the Network tab, right-click the file where the issue occurred and then choose Save as HAR.
Save the file to your computer.
Attach the HAR file to the Orchestration Engine support case.