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Jira Cloud (Skills)

Skills Deprecation

Effective August 1st 2025, Skills features can no longer be purchased as part of a Celonis Platform license. Celonis continues to maintain Skills (by fixing bugs and ensuring that performance remains strong) but no further feature development will take place.

To continue working with your process improvement and automation use cases, we suggest using our Action Flows, Views, and/or Orchestration Engine features.

Work with Jira right from the Celonis Process Automation

Before you begin

Add a new connection by signing in with Jira credentials OR select "Set connection before execution" to allow users to sign in with their own credentials on the execution page.

Jira API Key

to get your Jira API Key go to Administration > Settings > API Key > Create API Key

Creating an Issue

  1. Connection (required): Add your Username, Jira API Key and Subdomain from Jira to set up connection

  2. Project Key (required): identification key of the project

  3. Summary (required): summary of the Jira issue

  4. Issue Type (required): type of the issue

  5. Sprint ID (optional): ID of the sprint

  6. Priority (optional): set the priority 1 being the highest

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Assigning an Issue

  1. Connection (required): Add your Username, Jira API Key and Subdomain from Jira to set up connection

  2. User Account ID (required): Due to security requirements of Jira, the account ID is a hashed ID that you need to get from Jira

  3. Issue Key (required): identification key of the issue

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Adding a Comment

  1. Connection (required): Add your Username, Jira API Key and Subdomain from Jira to set up connection

  2. Issue Key (required): identification key of the issue

  3. Comment (required): your personal comment to the issue

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Updating an Issue

  1. Connection (required): Add your Username, Jira API Key and Subdomain from Jira to set up connection

  2. Issue ID (required): Add the ID of the issue you would like to update

  3. Status (optional): Define the status of the issue

  4. Summary (optional): Define the summary of the issue

  5. Issue Type (optional): Define the type of the issue

  6. Priority (optional): Set the priority of the issue (1 being the highest)

  7. Due Date (optional): Define a due date for the issue

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