Happyfox Connection [Extractor Builder]
Important
Any references to third-party products or services do not constitute Celonis Product Documentation nor do they create any contractual obligations. This material is for informational purposes only and is subject to change without notice. Celonis does not warrant the availability, accuracy, reliability, completeness, or usefulness of any information regarding the subject of third-party services or systems.
The Happyfox Extractor is based on the Extractor Builder. You can use the default Extractor provided by Celonis or use the Extractor Builder to customize the Extractor further, based on your needs.
Authentication and permissions
The Happyfox API uses Basic Authentication. To connect, you need a username and password.
Endpoints
The default Extractor allows you to call these endpoints:
Method | Endpoint | Description |
|---|---|---|
GET | Canned actions | Retrieve data about canned actions |
GET | Contact groups | Retrieve data about contact groups |
GET | Knowledge articles | Retrieve data about knowledge articles |
GET | Knowledge sections | Retrieve data about knowledge sections |
GET | Staff | Retrieve data about staff |
GET | Ticket categories | Retrieve data about ticket categories |
GET | Ticket custom fields | Retrieve data about custom fields |
GET | Ticket priorities | Retrieve data about ticket priorities |
GET | Ticket statuses | Retrieve data about ticket statuses |
GET | Tickets | Retrieve data about tickets |
GET | User custom fields | Retrieve data about user custom fields |
GET | Users | Retrieve data about users |
API request limits and details
The Happyfox API supports up to 500 GET requests per minute.